Terms of service
Welcome to Sornelva. These Terms of Service govern your access to and use of https://sornelva.com and the services offered through this website. By accessing our website or placing an order, you agree to comply with these terms and applicable policies. If you do not agree, please discontinue use of the website.
1. Eligibility and User Responsibilities
You must be legally entitled to use this website and enter into relevant transactions under applicable law. You agree to comply with applicable laws and regulations and not to use the website for fraud, unlawful activities, or infringement of others' rights.
You are responsible for providing truthful, accurate, and complete order and contact information and for maintaining the security of any information associated with your account.
2. Product Information and Presentation
Sornelva offers products including Decanters and Wine Glasses. We make reasonable efforts to ensure that product descriptions, images, dimensions, materials, and other specifications are accurate, but we do not guarantee that all information will always be entirely error-free.
Product colors, appearances, and details may vary due to display settings, photography conditions, or manufacturing batches. Please review the product description, dimensions, usage information, and care instructions before purchasing. If you have questions, please contact us before placing your order.
3. Prices and Payments
Product prices, applicable charges, and available payment methods are displayed on the website or at checkout. Unless otherwise stated, the information presented at checkout determines the charges applicable to your order.
You are responsible for ensuring that your payment information is accurate and that you are authorized to use the selected payment method. Payments may be processed by third-party payment providers and are subject to their applicable terms and privacy policies.
We may update product prices or related information to the extent permitted by applicable law. Price changes generally do not affect confirmed orders unless required by law or otherwise lawfully agreed by the parties.
4. Order Submission and Acceptance
Submitting an order does not necessarily mean that the order has been accepted. We may need to verify payment, inventory, shipping information, or other order details.
If an order cannot be fulfilled, an item is unavailable, payment fails, or another issue arises, we may contact you to discuss a solution or cancel the order and refund the relevant amount to the extent permitted by applicable law.
5. Shipping and Delivery
Order processing, shipping charges, and estimated delivery times are described in our Shipping Policy and displayed at checkout. Delivery timeframes are estimates and may be affected by carrier operations, weather, customs procedures, and other factors.
Please provide a complete and accurate shipping address and contact information. For details about delivery delays, address changes, and tracking, please refer to our Shipping Policy.
6. Returns and Refunds
Return deadlines, product condition requirements, return procedures, return shipping costs, and refund handling are governed by our Returns & Refunds policy.
If an item arrives damaged or defective, the wrong item is delivered, or another order-related issue occurs, please contact us promptly with your order number and relevant supporting information so we can review the matter.
Nothing in these terms limits consumer rights that cannot lawfully be excluded or restricted under applicable law.
7. Intellectual Property
Unless otherwise stated, the text, images, brand identifiers, page designs, and other content on this website are protected by applicable intellectual property laws. Such materials may not be copied, modified, distributed, or used commercially beyond what applicable law permits without authorization.
Third-party trademarks, brand names, and related rights remain the property of their respective owners.
8. Third-Party Services and Links
This website may use or link to third-party services, including payment and shipping services. Such services are governed by their own terms, privacy policies, and operating rules.
We do not have complete control over the operation or content of third-party services. Please review their applicable terms and privacy notices before using them.
9. Disclaimers and Limitation of Liability
We make reasonable efforts to maintain website functionality and provide accurate product information, but we do not guarantee that the website will always be uninterrupted, error-free, or completely secure.
To the extent permitted by applicable law, we address liability in accordance with the legal limits on exclusion or restriction. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, or affects consumer rights protected by applicable law.
10. Privacy
Our collection, use, and disclosure of personal information are described in our Privacy Policy. We encourage you to review that policy before using the website to understand our information practices and applicable privacy choices.
11. Changes to These Terms
We may update these Terms of Service to reflect changes in our operations, website features, or applicable laws and regulations. Updated terms will be published on this page and will take effect to the extent permitted by applicable law. We encourage you to review the latest version periodically.
12. Governing Law
These Terms of Service shall be interpreted and applied in accordance with applicable law. Nothing in these terms is intended to exclude any mandatory consumer protections available under applicable law.
13. Contact Us
If you have questions about these Terms of Service, our products, or your order, please contact us:
Brand: Sornelva
Customer Support Email: [email protected]
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Customer Support Phone: +86 18021372709
Website: https://sornelva.com