Shipping policy
Sornelva aims to provide a clear and convenient shipping experience. This Shipping Policy applies to orders placed through https://sornelva.com. Please review the following information before placing your order.
Shipping Costs
Standard shipping charges are based on the order total:
- Orders of US$39.99 or more qualify for free standard shipping.
- Orders below US$39.99 are subject to a US$12.99 standard shipping fee.
The shipping methods and charges applicable to your order will be displayed at checkout. Any additional shipping options or applicable charges will be disclosed at checkout where relevant.
Order Processing Time
Orders are generally processed within 1–3 business days after payment is confirmed. Business days typically exclude weekends and public holidays.
Order processing time is separate from transit time. Processing may take longer during promotional periods, periods of increased order volume, payment verification, or other exceptional circumstances.
Estimated Delivery Time
Standard shipping is estimated to take 7–15 business days after dispatch. Including order processing, the total estimated delivery time is 8–18 business days.
These timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, customs procedures, weather, holidays, and other factors beyond our reasonable control.
Shipping Destinations and Addresses
Orders are shipped to destinations supported at checkout, subject to available shipping services and logistics conditions. Please ensure that your shipping address is complete and accurate and that the recipient's contact information is correct before submitting your order.
If you need to change your address after placing an order, please contact us as soon as possible. Whether a change can be made depends on the order's processing status and the carrier's capabilities. We cannot guarantee that every address change request can be accommodated.
Order Tracking
If tracking information is available for your order, we will provide it when available. Tracking updates may be delayed, and the carrier's tracking information should be consulted for the latest available shipment status.
Shipping Delays and Package Issues
If your order has not arrived within the estimated delivery timeframe, or if you experience unusual tracking activity, package damage, missing items, or other delivery issues, please contact us with your order number and a description of the problem so we can help investigate.
We will make reasonable efforts to assist with delays beyond our reasonable control, but we cannot guarantee delivery by a specific date.
Contact Us
If you have questions about shipping charges, order processing, tracking, or delivery issues, please contact us:
Email: [email protected]
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Website: https://sornelva.com